Returns & Exchanges
60 DAY SATISFACTION GUARANTEE
Peacock Alley stands behind its products and quality controls. If you are not completely satisfied with the quality of a Peacock Alley product you purchased from PeacockAlley.com, or from one of our Peacock Alley stores, you may return the product to us within 60 days from the date you received the product for a refund or replacement product through our 60-Day Satisfaction Guarantee (“60-Day Guarantee”). Please note that because Peacock Alley is unable to control the quality of products sold by unauthorized sellers, the 60-Day Guarantee is not available for products purchased from unauthorized sellers.
You can begin your return or exchange by using our Returns Portal.
The following procedures and requirements apply to the 60-Day Guarantee:
- All products must be returned to Peacock Alley at the following address:
Peacock Alley Returns Department
2050 Postal Way Dallas, TX 75212
- To start your return or exchange, please have the Order Number and Shipping ZIP Code associated with your order.
The following limitations apply to the 60-Day Guarantee:
- All returned products must include an original receipt or other proof of purchase.
- Products that are being returned to us must leave your possession within 60 days of the date of receipt or delivery of your purchase. The Peacock Alley 60-Day Guarantee is effective beginning on the date you receive your purchase.
- Products are not eligible for the 60-Day Guarantee if they have been monogrammed or have been damaged due to improper or unreasonable use.
- Custom-order products, including products with cut fabric yardage, are not eligible for the Guarantee.
- All products returned pursuant to the 60-Day Guarantee are subject to return approval. Peacock Alley reserves the right to inspect and return products to the customer if they are not acceptable. Unaccepted returns will be shipped back with a letter stating our reason for denying the request.
For your protection, we recommend using the prepaid UPS shipping label sent to you after you start your return. Please keep the tracking number from your return shipment to ensure that the package is delivered to our warehouse.
Note: This policy applies only to Peacock Alley online or Peacock Alley brick-and-mortar retail purchases. If you are a Peacock Alley Trade customer, please log in to your account here for information on returns and exchanges.
Helpful Return Information:
- Refunds are limited to the original purchaser; no receipt is transferable.
- For purchases made through Peacock Alley stores or website, refunds will be made within 30 days of receipt and after review of your returned product; refunds will be credited to you in the original form of payment.
For questions regarding shipping, please see our Shipping Information page.